Privacy Policy.

1. Information We Collect

We only collect the information you voluntarily provide to us when you fill out the contact form on our website or email us directly. This information includes your name, email address, phone number, and the contents of your message.

We do not collect any background data, technical data, or device information automatically when you browse our site.

2. No Cookies & No Tracking

We value your privacy and believe you should be able to browse our site without being monitored. Phemecreative.com does not use cookies, web beacons, tracking pixels, or any third-party analytics services (such as Google Analytics).

Your visit to our website is completely untracked.

3. How We Use Your Information

We use the information you provide via our contact form exclusively to respond to your inquiry, prepare project proposals, deliver the services we have agreed to perform, and send transactional updates related to active projects.

We do not sell, rent, or trade your personal information to third parties for marketing purposes, and we absolutely do not use your data to train any third-party AI models.

4. Sharing Your Information

We share information only with strictly necessary service providers who help us operate our business—specifically, our email host, project management tool, and payment processor. They are only provided the information necessary to perform that specific service.

We may also disclose information if required by law, to comply with a valid legal process, or to protect the rights, safety, and property of Pheme Creative, our clients, or others.

5. Data Retention

Inquiry submissions via our contact form are retained for up to twenty-four (24) months and then deleted, unless they evolve into an active client relationship.

Client project records (contracts, invoices, project files) are retained for seven (7) years to satisfy tax and legal obligations, after which they are securely deleted.

6. Your Rights

Depending on where you live, you may have rights to access, correct, delete, or export the personal information we hold about you, and to object to or restrict certain processing.

To exercise any of these rights, email hello@phemecreative.com from the address you originally used to contact us. We will respond within thirty (30) days.

7. Security

We use reasonable technical and organisational measures to protect your personal information, including TLS in transit, access controls on our internal tools, and encrypted storage where appropriate.

No method of transmission or storage is perfectly secure, however, and we cannot guarantee absolute security.

8. International Visitors

Pheme Creative is based in Miami, Florida, USA. By contacting us from outside the United States, you understand that your voluntarily provided information will be processed in the United States, where data protection laws may differ from those in your country.

9. Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes in our business practices or for legal reasons. The “Last updated” date at the top of this document indicates when the policy was last revised.

10. Contact

For questions about this Privacy Policy or our handling of your information, email hello@phemecreative.com.